Q: WILL YOU RESTOCK YOUR SOLD OUT PRODUCTS?
A: If you see an item that is sold out then it is likely that it will not come back in stock. We understand how frustrating this can be however, we run on exclusive limited collections only. Be sure to sign up for our newsletter pop-up where you will receive information on restocks, sales and new arrivals!
Q: WHAT ARE YOUR SHIPPING OPTIONS?
A: You can visit our Shipping page by clicking here for more information.
Q: WHAT ARE YOU SHIPPING OPTIONS FOR INTERNATIONAL SHIPPING?
A: We ship Internationally via DHL.
Q: How do I track my order?
A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with DHL.
Q: What is considered a Final Sale?
A: All items are a final sale. In addition any and all sale items are also final. Exchanges are not permitted.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us using the Contact Us button on the bottom of our homepage as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at firstname.lastname@example.org. Kindly note to check your spam folder as the email may have filtered into that folder.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: If after contacting DHL, you still need assistance regarding locating your order feel free to contact us at email@example.com.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologise for any inconvenience!
Q: CAN I USE A GIFT CARD ONLINE?
A: Yes! Gift cards are available online. Once purchased an email will be sent to you on how to redeem our gift card.
Q: WHAT IS YOUR STORE POLICY?
At Ecru Label, we use the finest quality of fabrics to ensure we achieve the best quality in all our products. Unfortunately, we are not able to offer refunds at the moment however, we do have an exchange policy in place to ensure our pieces fit you just right!
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that the item you received is not in pristine condition please contact our team with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner. You can find our damaged item policy page by clicking here.